Refund & cancellation

Last updated 1 September 2026

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The free plan needs no card. You can build your website, add packages and see the whole panel before you pay us anything — which is the honest answer to most refund questions.

Fourteen days

If you pay for a plan and it is not what you expected, tell us within fourteen days of the first charge and we refund it in full. No form to fill in and no reason required.

After that

Plans are billed monthly in advance. Cancel at any time and the service runs to the end of the cycle you have paid for. We do not refund part-used months, and we do not charge a cancellation fee.

Upgrades and downgrades

An upgrade is charged pro rata for the remainder of the cycle. A downgrade takes effect at the start of the next cycle, and the difference is not refunded for the current one.

What we cannot refund

Domain registration fees paid to a registrar on your behalf, and GST already remitted to the government. Both have left us.

If we cancel

If we withdraw the service, or end your account for a reason that is not your breach of these terms, we refund every unused day.

Your website and your data

On cancellation your storefront comes offline, but your data is kept for ninety days so you can export it or come back. Export it yourself from the panel at any time, before or after.

How a refund reaches you

To the account or card you paid from, within seven to fourteen working days of us agreeing it. Write to billing@musafy.in with your account name.

Template wording. A starting point drafted for Musafy, not legal advice. Have your own lawyer review it before you publish.

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